Refund & No-Refund Policy

1. Service Payments

Service fees, deposits, recurring charges, and other commercial terms are communicated in the applicable quotation, proposal, Statement of Work (SOW), purchase order, or service agreement.

Payment terms may vary according to:

• Service scope
• Project requirements
• Number of locations
• Print fleet size
• Service duration
• Agreed SLA terms
• Applicable commercial agreement

2. No-Refund Policy

Unless otherwise stated in a written agreement or required by applicable law, payments are non-refundable once services, project work, consultation, planning, or other agreed activities have commenced.

This may include payments relating to:

• Enterprise print planning
• Infrastructure assessment
• Deployment planning
• Managed print services
• Print fleet management
• Print security planning
• Network integration planning
• Lifecycle planning
• Analytics and reporting services

3. Services Already Delivered

Fees associated with services that have already been performed, delivered, or made available are generally not refundable.

Where a service is delivered in stages, fees for completed stages may remain payable even if a client later decides not to continue with subsequent stages.

4. Cancellation Requests

Clients should submit cancellation requests in writing using the business contact information provided by Calibreo.

Cancellation terms may depend on the applicable quotation, SOW, purchase order, or service agreement.

Cancellation of a future service period does not automatically create a refund for services or work already completed.

5. Changes to Service Scope

If a client requests changes to an agreed project or service scope, Calibreo may review the requested changes and provide:

• A revised quotation
• Updated service terms
• Revised timelines
• Additional charges, where applicable
• A written change order or amendment

Additional work will not be considered included unless agreed in writing.

6. Recurring Services

For recurring managed print or infrastructure services, cancellation and notice requirements will be governed by the applicable service agreement or SLA.

Unless otherwise agreed, cancellation of recurring services does not automatically entitle the client to a refund of amounts already billed or services already provided.

7. Exceptions

Any refund or credit outside the terms of this policy will be considered according to the circumstances, applicable agreement, and applicable law.

Where an exception is approved, the terms of the approved refund or credit will be confirmed in writing.

8. Payment Disputes

Clients should contact Calibreo before initiating a payment dispute so that the parties can review the applicable invoice, service scope, and agreement.

Any payment dispute should be submitted with sufficient information to allow Calibreo to investigate the matter.

9. Service Agreements and SLAs

Where a signed service agreement or Service Level Agreement (SLA) contains specific refund, credit, cancellation, or service-remedy provisions, those provisions will govern the applicable engagement to the extent permitted by law.

10. Changes to This Policy

Calibreo may update this Refund & Cancellation Policy from time to time to reflect changes in its services, commercial practices, or applicable requirements.

The updated version will be published on this page with a revised effective date.