Terms of Service

1. Business Print Services

Calibreo provides enterprise print infrastructure and managed print solutions exclusively to registered businesses, organizations, and other eligible entities.

Our services may include:

• Enterprise Print Deployment & Rollout
• Print Fleet Management & Optimization
• Managed Print Services
• Print Security & Access Control
• Network Print Integration
• Device Lifecycle Management
• Print Analytics & Cost Reporting

Specific services, deliverables, timelines, pricing, and responsibilities will be defined in the applicable quotation, proposal, Statement of Work (SOW), purchase order, or service agreement.

2. Business Eligibility

Our services are intended for registered businesses and organizations and their authorized representatives.

By submitting an inquiry or engaging our services, you confirm that:

• You are acting on behalf of a business or organization.
• You have authority to request or approve the applicable services.
• Information provided to Calibreo is accurate and complete.
• Your use of our services complies with applicable laws and regulations.

Calibreo does not provide services to individual consumers.

3. Service Engagements

Services are delivered according to the agreed scope of work and applicable business requirements.

Project timelines, deliverables, service availability, and responsibilities may vary based on factors including organizational requirements, infrastructure complexity, number of locations, print fleet size, and the applicable service agreement.

Any work outside the agreed scope may require written approval, a revised quotation, or an additional agreement.

4. Payments and Commercial Terms

Pricing and payment requirements will be specified in the applicable quotation, proposal, purchase order, SOW, or service agreement. Unless otherwise agreed in writing:

• Invoices are payable according to the agreed payment schedule.
• Additional services may require a revised quotation or written authorization.
• Calibreo may suspend applicable services when agreed payments remain outstanding.

5. Service Level Agreements

Where applicable, enterprise clients may receive a Service Level Agreement (SLA) defining specific service scope, service commitments, response targets, availability, escalation procedures, reporting requirements, and other agreed conditions.

SLA commitments apply only where expressly included in a signed agreement or approved commercial document.

6. Cancellations and Changes

Scheduled consultations, service activities, or project engagements may be rescheduled subject to availability and the applicable agreement.

Clients should provide reasonable advance notice of cancellation or requested changes.

Changes to an agreed scope may require:

• A revised quotation
• A change order
• Additional fees
• Revised timelines
• Written approval from both parties

Cancellation and refund matters are subject to the applicable agreement and Calibreo's Refund & Cancellation Policy.

7. Third-Party Services

Calibreo may use third-party platforms, infrastructure providers, software, analytics services, equipment manufacturers, or other business tools where necessary for service delivery.

Third-party products and services are subject to their respective terms, conditions, warranties, and policies. Calibreo is not responsible for independent changes, interruptions, limitations, or policies imposed by third-party providers.

8. Intellectual Property

Unless otherwise agreed in writing, website content, branding, graphics, documentation, proprietary materials, and other intellectual property provided by Calibreo remain the property of Calibreo or their respective owners.

Clients receive only the rights expressly granted under the applicable service agreement.

Third-party trademarks, logos, product names, and brand names remain the property of their respective owners.

9. Limitation of Liability

To the extent permitted by applicable law, Calibreo will not be liable for indirect, incidental, special, consequential, or similar losses arising from circumstances outside its reasonable control.

Any liability relating to a specific service engagement will be governed by the applicable quotation, SOW, service agreement, or other commercial terms.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

10. Termination

Either party may terminate a service engagement in accordance with the applicable agreement.

Calibreo may suspend or terminate applicable services where there is a material breach of these Terms, non-payment, misuse of services, or where suspension or termination is required by applicable law or contractual obligations.

Termination does not remove obligations that accrued before the effective termination date.

11. Website Information

Information provided on the Calibreo website is intended for general business and informational purposes.

Service availability, specifications, pricing, features, and other information may change based on business requirements, service availability, technology, or applicable agreements.

The terms of a signed agreement, quotation, SOW, or other applicable commercial document will govern the specific engagement where there is a conflict with general website information.

12. Changes to These Terms

Calibreo may update these Terms from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

Updated Terms will be published on this page with an applicable effective date.